If tomorrow you cannot issue invoices, manage bookings or open customer records, who do you call and how do you meet the cost? These practical questions are where our planning begins.
Specialist support from the first hours.
The incident response service provides IT and legal specialists to investigate and respond to the incident. Where needed, support is available for communications and ransom negotiations. You know who to contact and which steps to follow in the critical first hours.
Data recovery and reputation protection.
The plan provides for IT services, data restoration, costs of notifying affected people and support for your business’s reputation. I explain which expenses the selected proposal covers and the limits that apply.
Financial support when operations are disrupted.
We examine network business interruption cover for insured losses and additional response and loss mitigation expenses. Before you decide, we clarify what triggers cover, the waiting period and the indemnity period.
Liability to customers and business partners.
A breach of personal or corporate information can lead to third-party claims. The plan provides liability cover and defence costs, together with support for data protection matters, in accordance with the policy.
Support in response to cyber extortion.
For incidents involving locked files or threats to disclose data, we consider extortion cover and related expenses. The response involves the specialist support provided for and the necessary approvals.
My role in your planning.
Together with you and your IT adviser, we document your activities, data, critical systems and external providers. We consider turnover and the potential cost of disruption when selecting limits and cover. I explain the proposal through practical examples, so you know what the policy takes on, your share of costs and how to activate support.
The final cover, limits, deductibles and exclusions are defined in the individual quotation and policy. Business interruption, extortion and theft of funds are considered under their specific terms. Agreed security measures and prompt notification remain essential.
From a digital incident to a business need
- Invoicing is unavailable
- Technical support and assessment of business interruption cover
- Customer data is leaked
- Legal guidance, notifications and liability assessment
- Files cannot be accessed
- Incident investigation and data recovery options
Illustrative scenarios. Compensation and services require a covered incident and are subject to the policy terms.
Before you choose
- Which data, systems and external providers are included.
- Overall limit, sub-limits, deductibles and waiting periods.
- Measures required by the proposal: backups, access controls and security procedures.
- Incident notification, appointed specialists and any required approval of expenses.
Your first questions
Is it relevant if I do not have an online shop?
We consider your dependence on files, email, invoicing, bookings and customer data. The need depends on your operations and exposure, not simply whether you sell online.
I have an IT adviser. What does insurance add?
It complements technical protection with the agreed response services and financial cover. Preventive measures and the declarations made in the application continue to play an essential role.
How quickly can I receive support?
The plan provides access to legal services and digital forensics specialists within one hour of a call to the support line. The service is provided for 48 or 72 hours without a deductible, depending on the policy. The response time concerns support; full recovery depends on the incident.
Is theft of funds covered?
Theft of funds is considered as optional cover with specific conditions. We check whether it is included in the proposal and which situations it covers. For transfers made following a fraudulent email, we explicitly confirm whether the policy terms cover the incident.
What other needs can we consider?
Depending on your activities, we consider digital media liability and unauthorised charges caused by a telephone system breach. Their inclusion and sub-limits are confirmed in the proposal.
Prepared by: Iakovos Perchanidis · Updated
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